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home / Help and Support / Types of Crime / The Homicide Service

The Homicide Service

Victim Support Homicide Service

Bereaved families affected by murder or manslaughter should be told about the Victim Support Homicide Service by the police family liaison officers (FLOs), who will, with consent, refer into the service if they have experienced a murder or manslaughter. The police also can refer direct eyewitnesses into the service.

Anyone bereaved, or who has been a direct eyewitness, can also contact Victim Support directly by calling the Victim Support National Homicide Service on 0300 303 1984 or via visiting Victim Support’s website here.

Family and friends in the distance at the table

The service is offered to bereaved families by their police family liaison officer (known as the FLO) or the Foreign Commonwealth and Development Office (FCDO) country caseworker. The FLO is an essential part of the investigation and a key link to the bereaved family. FLOs are key partners with Victim Support in the provision of support.

Once Victim Support have consent, a homicide caseworker is assigned and a meeting is offered; this can be face-to-face, by telephone or online depending on preference.

Victim Support National Homicide Service supports people bereaved by murder and manslaughter in England and Wales. This vital service helps people in a number of ways, including:

  • navigating and knowing what to expect from the criminal justice system
  • helping with their immediate needs, such as accessing financial assistance
  • providing help through our trusted partner services including bereavement and/or trauma counselling, restorative justice, debt, legal and housing advice.

From 1 June 2023, Victim Support Homicide Service will continue to provide valuable support to those who have been bereaved through homicide both in the UK and abroad and will also offer support to these additional groups:

  • Eyewitnesses of homicide. An eyewitnesses means an individual who has directly witnessed a homicide or major incident and suffered mental or emotional harm as a result.
  • Eyewitnesses to a major incident. A major incident means an incident where a crime causes fatalities which local services are unable to manage and/or where a response is required under one or more of the emergency services’ major incident plans.
  • Short-term outreach support for children and young people in the immediate aftermath of a homicide in their community or a major incident (as described above).

Contact Victim Support

Bereaved families, or direct eyewitnesses affected by a murder or manslaughter, should be told about the Victim Support Homicide Service by the police family liaison officers who contact Victim Support if you have experienced a murder or manslaughter. If people are happy to receive Victim Support’s help, the police will contact Victim Support directly who will arrange to see you as soon as convenient.

Anyone bereaved in this way can also contact Victim Support directly by calling the Victim Support National Homicide Service on 0300 303 1984. 

If English is not your first language and you would like some support, call Victim Support and let them know which language you speak and they will call you back with an interpreter as soon as possible.

If you are deaf or hard of hearing, Victim Support also welcome calls via the Relay UK app.

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